FAQ

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 PROSHIELD is a clear film made of thermoplastic urethane created to protect underlying surfaces from staining and etching, and to preserve a freshly polished look. Thermoplastic is a plastic polymer material that becomes pliable or mouldable at a certain elevated temperature and solidifies upon cooling. 

 We use a proprietary process and deactivating liquid that makes removal very simple and easy. The stone underneath will be perfectly preserved using this method. Removal takes about half the time of the original install and can be completed by our Service Department. 

 It can be applied on new and previously used countertops. Because the base coat of the film is self-levelling, it will hide the majority, if not all, of any previous etchings or markings. If the surface is heavily stained, we suggest polishing the stone prior to applying the PROSHIELD. The benefit to adding the coating on a new installation is that it preserves the brand new look of the countertop. The benefit to adding the coating on previously used material is that it revitalizes the surface and slows down the aging process. 

 A simple mixture of water and dishwashing liquid is sufficient for cleaning. Any non-ammonia glass cleaner is very effective as well. Because the film is less porous than the stone, it makes maintenance much easier and safer for the family and kids. 

 We always recommend using a foam heat pad, similar to a drying pad. This will dissipate the heat and weight on your protected surface. Given the thickness of the coating, a heavy pot of boiling water would leave a ghosting effect on the counter, not because of the heat but because of the weight. Using a pad will dissipate this weight over a larger surface and not cause any marks. 

 No. If the countertop is hit forcefully it will damage the film the same way it would damage the countertop beneath. 

  Our finishing options include a gloss and a matte finish honed. 

 Depending on the size of the kitchen, installation takes anywhere from half a day to two days. 

Any areas of film that have been affected can be easily removed and reinstalled. We replace the whole piece edge-to-edge, but none of the non-affected areas. 

 Yes. Our dedicated ceramic coating product for countertop protection film provides a super hydrophobic surface. It does not make the surface slippery or oily. Once fully cured, the coating provides an additional barrier of protection for the film. 

 Wear and tear is normal, like any other surface. But the film we use slows down the aging process of your surface and allows for worry-free daily enjoyment. 

 Many clients have a hard time identifying the film once it is installed. 

Gloss PROSHIELD:

For Gloss PROSHIELD, the approximate maximum lifespan is 15 years if used properly. Throughout its lifespan, Gloss PROSHIELD will continue to protect your stone. Overtime, its hydrophobic and self-healing properties may decrease as a result of aging. Additionally, environmental factors such as direct sun exposure may decrease your PROSHIELD’s glossy finish towards the end of its lifespan.

Honed PROSHIELD:

Our Honed PROSHIELD has a similar life span to the glossy version; about 15 years. The honed finish however, is by nature more resistant to scratches, and much like the Glossy finish, may also lose its hydrophobic properties towards the end of its life-span.

 Both Gloss and Honed PROSHIELD are safe for multi-purpose human use. Our film is made from Thermoplastic polyurethane (TPU), a durable and inert material used for common products such as Band Aids, medical pouches (IVs), pacifiers, and eco-friendly yoga mats.

PROSHIELD is widely used in both the medical and childcare industries as it does not emit Volatile organic compounds (VOCs). TPU is highly regarded for its non-allergenic characteristics and is free of PVC, rubber, latex, chlorides, and lead.